Shipping policy

Shipping Policy

Last Updated: June 2026

Thank you for shopping with VELVORA. We are committed to delivering your order as quickly and efficiently as possible.

Order Processing

Orders are processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or public holidays will begin processing on the next business day.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information (where available).

Delivery Times

Estimated delivery times:

United Kingdom

5–10 business days

Europe

7–15 business days

International

7–20 business days

Please note that delivery estimates are not guaranteed and may vary depending on your location, customs processing, weather conditions, courier delays, or other factors beyond our control.

Shipping Costs

Shipping costs are calculated at checkout unless otherwise stated.

From time to time, VELVORA may offer free shipping promotions on selected products or orders.

Order Tracking

Once your order has been dispatched, you will receive a tracking number via email (where available).

You can also track your order using our Track Order page.

Multiple Shipments

If your order contains multiple items, they may be shipped separately from different fulfilment centres.

As a result, you may receive your items on different days.

You will receive tracking information for each shipment where available.

Incorrect Shipping Information

Please ensure your shipping address is correct before completing your purchase.

VELVORA is not responsible for delays or additional costs resulting from incorrect or incomplete shipping information provided by the customer.

If you notice an error, please contact us as soon as possible. We'll do our best to update your details before your order is dispatched, but we cannot guarantee changes once processing has begun.