Terms of service
Terms of Service
Last Updated: June 2026
Welcome to VELVORA ("we", "our", "us").
By accessing or using our website, purchasing products, or otherwise interacting with our services, you agree to be bound by these Terms of Service. If you do not agree with these Terms, please do not use our website.
1. Eligibility
You must be at least 18 years old or have permission from a parent or legal guardian to use this website.
By placing an order, you confirm that you have the legal authority to enter into a binding contract.
2. Products
We make every effort to display our products accurately.
However:
- Colours may vary depending on your screen.
- Product images are for illustration purposes.
- Specifications may change without prior notice due to supplier improvements.
- Packaging may differ from images shown.
3. Pricing
All prices are displayed in GBP (£).
Prices may change without notice.
If a pricing error occurs, we reserve the right to cancel the order before dispatch and provide a full refund.
4. Orders
Placing an order does not guarantee acceptance.
We reserve the right to:
- Refuse any order
- Cancel any order
- Limit quantities purchased
- Request additional verification
Reasons may include:
- Suspected fraud
- Pricing errors
- Supplier stock shortages
- Incorrect customer information
- Payment verification issues
If payment has already been taken, a full refund will be issued.
5. Payment
We accept payment methods shown during checkout.
Payments are processed securely through trusted third-party payment providers.
VELVORA does not store full payment card information.
6. Shipping
Delivery times shown are estimates only.
Unexpected delays caused by:
- Couriers
- Customs
- Weather
- Public holidays
- Supply chain disruptions
- Force majeure events
may extend delivery times.
VELVORA cannot guarantee delivery dates.
Risk of loss passes to you once the goods are delivered to the address provided.
7. Returns & Refunds
Returns are governed by our Return & Refund Policy.
Certain items may not be eligible for return for hygiene or safety reasons unless faulty.
Refunds will only be issued after returned goods have been inspected where appropriate.
8. Product Availability
Products are subject to availability.
We reserve the right to:
- Limit stock
- Discontinue products
- Substitute packaging
- Remove products without notice
9. Intellectual Property
Everything displayed on this website including:
- Logos
- Branding
- Product names
- Website design
- Images
- Graphics
- Text
- Icons
- Videos
- Marketing materials
belongs to VELVORA or its licensors.
No content may be copied, reproduced, modified, distributed or commercially used without written permission.
10. Acceptable Use
You agree not to:
- Break any laws
- Attempt to hack our website
- Introduce malware
- Scrape website data
- Copy product listings
- Use bots without permission
- Misrepresent yourself
- Interfere with website operation
Violation may result in termination of access.
11. User Accounts
If you create an account:
You are responsible for:
- Maintaining password security
- Keeping account information accurate
- All activity under your account
We may suspend accounts involved in fraudulent or abusive behaviour.
12. Third-Party Services
Our website may use third-party providers including:
- Shopify
- Payment processors
- Shipping providers
- Analytics providers
We are not responsible for third-party services or websites.
13. Disclaimer
Products are provided "as available" and "as described."
Except where required by law, VELVORA does not make additional warranties regarding uninterrupted website availability or compatibility with every vehicle or device.
Nothing in these Terms affects any rights you have under applicable consumer law.
14. Limitation of Liability
To the fullest extent permitted by applicable law:
VELVORA shall not be liable for:
- Loss of profits
- Loss of business
- Loss of data
- Indirect damages
- Consequential damages
- Incidental damages
Our total liability relating to any order shall not exceed the purchase price paid for the affected product.
Nothing in these Terms limits liability where it cannot legally be limited or excluded.
15. Force Majeure
VELVORA shall not be responsible for delays or failure to perform obligations resulting from circumstances beyond our reasonable control, including but not limited to:
- Natural disasters
- Fire
- Flood
- War
- Pandemics
- Government restrictions
- Industrial disputes
- Supply chain disruption
- Internet outages
- Courier delays
16. Fraud Prevention
We reserve the right to:
- Cancel suspicious orders
- Request identity verification
- Refuse high-risk transactions
- Report fraudulent activity to relevant authorities
17. Accuracy of Information
Although we strive for accuracy, occasional typographical, pricing, technical, or photographic errors may occur.
We reserve the right to correct errors without prior notice.
18. Privacy
Your use of this website is also governed by our Privacy Policy.
Please review our Privacy Policy to understand how your information is collected and used.
19. Changes to Terms
We reserve the right to modify these Terms at any time.
Updated Terms become effective immediately upon publication.
Continued use of the website constitutes acceptance of revised Terms.
20. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
21. Entire Agreement
These Terms, together with our:
- Privacy Policy
- Shipping Policy
- Return & Refund Policy
constitute the entire agreement between you and VELVORA regarding your use of our website.
22. Governing Law
These Terms shall be governed by the laws of England and Wales.
Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
23. Contact Information
If you have any questions regarding these Terms of Service, please contact us.
VELVORA